Every locker has a QR code that takes you to the booking/checkout page for that locker on the web application. It will also take you to your running session if you have currently booked that locker, or it will take you to your upcoming reservation if present.

To scan the QR code, use the default camera app on your smartphone or download a trusted third-party app from the App Store. If you use a third-party app, make sure that it opens your default web browser and does not use an internal web browser; otherwise, logging in via Google and Co. will not work.

If you cannot scan the QR code, you can access the same booking/checkout page by selecting the desired locker on the map.

There are two ways to do this: Via the QR code or the map page. Both options will take you to the instant booking page for your chosen locker.
1. Via QR code:

• Use your smartphone to scan the QR code on the locker. This will take you directly to the instant booking page.

• Click on 'Map' in the menu, then select 'Instant Mode' and find your current location.
• Select the locker system, then the desired locker. This will take you to the instant booking page.

A locker must be reserved by visiting the map page. You currently cannot use the QR code to make a reservation.

Click on 'Map' in the menu and then select 'Reservation Mode' which will bring up a date picker popup. First, select the start time (green) and then the end time (red). The map will then refresh and show the status of all locker systems at that time. Then proceed as with an instant booking: Find the location where you would like to make a reservation, select a locker system, and then click on a free locker to go to the booking page.

On the booking page, read the information carefully, then click 'Reserve' to confirm your reservation. If you need to change the reservation time, click on 'Edit Time'.

You have reserved a locker in advance and you now want to start the reservation? You have 4 options:

1. 'Reservation Confirmed' email:

• Open the 'Reservation Confirmed' email you received after making your reservation.
• Click on the 'Go to Reservation' button in the email to open the reservation start page.

• Use your smartphone to scan the QR code on the reserved locker.
• If you are logged in, your reservation will be found automatically and you will be redirected to the reservation start page.

• In the menu, navigate to the 'Map' section.
• Select 'Instant Mode'.
• Make sure you are logged in to your account.
• Click on the locker system marker on the map.
• Select your reserved locker from the sidebar.
• This will take you to the reservation start page.

• Click on your name in the menu.
• Select 'My Profile' from the drop-down menu.
• On the profile page, navigate to the 'Bookings' tab.
• Then click on the 'Reservations' sub-tab to access your reservations.
• Click on the desired reservation which will redirect you to the reservation start page.

If a tablet is installed on a locker system, it is possible to generate a 'tablet code'. This can be done either during the booking/reservation process on the smartphone web app or, in some cases, directly on the tablet itself.

1. Tablet code for instant booking via the web app:
During the booking process on the locker checkout page, select 'Generate a tablet code'. This brings up a menu where you can generate a random code or select one yourself. After activating the booking, which locks the locker, you can use the selected code on the tablet to temporarily unlock the locker or permanently stop your booking. To do this, you must first select 'Stop booking/Temporarily unlock' on the tablet menu, then select your locker and enter your code. Finally, click on 'Open temporarily' or 'Stop process'.

2. Tablet code for reservation via the web app:
During the reservation process on the locker checkout page, you can select 'Generate a tablet code', which brings up the same menu as described above. After confirming your reservation, you will receive a confirmation email containing your tablet code. Once you reach the location at the time of your reservation, you can use the tablet device to start and stop your reservation. Your smartphone is not needed. To begin, choose 'Start existing reservation' from the tablet menu. Next, select your locker and enter your code. Finally, click on 'Start reservation'. Make sure you have put all your luggage into the locker first.

3. Tablet code for instant booking, directly via the tablet:
Some locker systems allow you to instantly book a locker directly via the tablet, completely without a smartphone or an account. To begin, select 'Book new Locker' from the tablet menu. Then, choose your booking duration and select an available locker. Finally, enter the code you wish to use. To confirm your booking, click on 'Start process'. Make sure you have put all your luggage into the locker first.

Good to know: When using options 1 and 2, you can always use the web app on your smartphone to control your booking/reservation. The tablet code is an additional option only.

If you require an invoice for your booking or reservation, please go to your booking or reservation via your profile. You will find a button to request your invoice. Please provide us with your full name, company name (optional) and a full invoice address. We will then send your invoice to the email address saved in your profile.

You will also be able to save your invoice address for future requests. This address can be deleted on your profile page at any time.

In the case that invoice requests are deactivated for certain locker systems, please contact us at info@live-locker.com. Please provide us with your full name, company name (optional) and a full invoice address. We will then send your invoice to your used email address.

If you have an issue with your reserved locker, you may request a locker change by clicking the 'Locker unusable? Click here to request a change' link at the bottom of the reservation start page. The link will be visible once the reservation start time has been reached.

During the change process, you may be asked to provide a reason for the locker change. You will then be offered other available lockers to choose from. Once you have selected the new locker, your reservation will be updated accordingly.

The green colour simply indicates that the locker is currently unlocked. However, it may be reserved and therefore unavailable for booking. For complete availability information, please check the web app by scanning the QR code or visiting the map page.

If a locker is reserved, you will not be able to use it until the reservation time expires or until the reservation is canceled by the owner.